The Competition and Consumer Protection Commission (CCPC) has officially instituted an inquiry following the public debate sparked by gospel artiste Pompi after his Easter experience at Livingstone Crocodile Park.
Pompi, known for the hit song “Giant Killer,” recently took to Facebook to express disappointment after he and his family were allegedly denied entry to the tourist facility despite arriving within the advertised operating hours.
The singer explained that the family had planned a special outing involving five nieces and nephews, as well as their two babies, hoping to give the children an exciting opportunity to see crocodiles and snakes for the first time.
According to Pompi, they arrived at around 16:40 hours, within the park’s advertised opening hours of 08:00 to 17:00, but were turned away at reception.
“We planned a special family outing to take five of our nieces and nephews, along with our two babies, to see the crocodiles and snakes… We arrived at 16:40, well within the advertised operating hours of 08:00 to 17:00,” Pompi wrote.
Pompi Expresses Disappointment Over “Rude Treatment” at Livingstone Crocodile Park
He said the staff refused to allow them in, claiming that sessions take long and that he should have arrived earlier.
Pompi’s post has since attracted massive public reaction, with many Zambians weighing in on issues of customer service, consumer rights, and whether businesses should deny entry before closing time if no “last entry” time is clearly communicated.
Following the growing public debate, CCPC Senior Public Relations Officer Florence Zaza confirmed that the Commission has instituted an inquiry into the matter.
In a statement, Ms. Zaza said CCPC acknowledges the public interest surrounding the issue but stressed that any conclusion on whether the law has been violated will only be made after a thorough and objective review of all relevant facts and evidence.
The inquiry is expected to determine whether there was any breach of consumer protection regulations and whether the park’s operating guidelines were clearly communicated to customers.
Source: Zambia Daily Mail
